CANCELLATION POLICY

Ouros Jewels processes each order with care and precision. This policy defines the conditions under whichcancellations may be accepted.

Orders may be cancelled within 24 hours of placement, subject to a 6% transaction fee.

Cancellations requested after 24 hours are subject to review based on the current processing or fulfilment stage. Any applicable charges, including cancellation or restocking fees, will be communicated prior to approval.

Orders that are custom made, personalized, or modified (including engraving, sizing, or design changes) are non-cancellable once processing has begun.

Once an order enters production or material allocation, cancellation eligibility is limited and may involve deductions based on work completed and resources allocated.

Need Assistance?
For cancellation requests or assistance:
📧 contact@ourosjewels.com
📞 Phone: +1 (551) 274-2892
📧 WhatsApp: +1 (512) 736-7766